Terms Of Service

Confidentiality Agreement

Our Terms Of Service

Practice Guidelines
Our therapists are qualified social workers, counselling and clinical psychologists, mental health therapists, marriage and relationship counsellors who are experienced and trained in the specialties in which they operate in providing quality mental health care services to clients.

Code Of Ethics
Dolly and Associates Limited is governed by the laws and ethical requirements of Trinidad and Tobago within which the practice resides.

Confidentiality is an essential part of all counselling and psychotherapy. It underpins the client’s sense of safety and trust and contributes to making the therapeutic relationship different from any other.   Dolly and Associates Limited holds all records securely and will ensure confidentiality in the treatment of any information held about its clients, in line with the Client Code of Ethics.

All information will be kept confidential unless the client and therapist agree to discuss something with a third party.  Where appropriate a consent form will be used.  The only reasons for breaking confidentiality would be if the therapist considered that your life was at risk, if another person’s life was at risk or if the therapist was liable to civil or criminal court proceedings if the information was not disclosed.   If at all possible this would be discussed beforehand.

Anti-discrimination policy
Dolly and Associates Limited is strongly committed to anti-discrimination.  It values difference and diversity and does not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.

We require all payments related to your session at Dolly and Associates Ltd be made at the end of each session. You will be provided with a receipt as an acknowledgement of your payment.

Schedule Changes & Cancellations
We set aside time for you for any scheduled appointments you make and thereby request that any notification of cancellation or any changes in schedule be given at least 24 hours before a scheduled appointment is set to take place.   Any changes in schedule or cancellations made within 24 hours of an appointment will be charged for in full unless an agreement has been made between Dolly and Associates and you, the client.   Any missed appointments will also be charged in full.   For all scheduling changes, we require a minimum notice of 24 hours.

Cancellations must be received at least 24 hours before your scheduled appointment; otherwise you will be charged the customary fee for that missed appointment.  You are responsible for calling to cancel or reschedule your appointment.

Dolly and Associates Psychotherapy is dedicated to providing professional care of the highest standards and will do their best to serve you.  However, if at any point in time your therapist finds that she is no longer able to continue being effective in helping you, she will make every possible effort to find an appropriate professional to refer you to.

Website Content
The unregistered and registered trademarks, logos, slogans, and text of this website are the sole property of the website owner and may not be copied or used without consent of Dolly and Associates Limited.   Please view our our Privacy Policy for more details.

Therapy Sessions
Trinidad and Tobago law requires confidentiality in all therapeutic sessions.   Our therapists must keep all information disclosed to them in your session strictly confidential.  No information from your session should be revealed to anyone, or any company or organization without your written consent, unless otherwise required by law.  Situations that would allow the release of your information include the following:

      • If your therapist identifies you as a serious danger to yourself or others, or determines you are “gravely disabled” (i.e. unable to care for yourself)
      • Your therapist is required by law to break confidentiality in order to protect you, or protect others from you.
      • Your therapist is also held responsible by law to report you to the appropriate authorities if you reveal any involvement in child or elderly abuse.

Children’s Privacy
This site is intended for adults.  We never ever collect or maintain information from any individuals we actually know to be under the age of 18 and no content on this site is written or designed to attract viewers below that age limit.  By using this site and our services, you indicate that you meet or are above the required age limit.

Mental Health Services
While it may not be easy to seek help from a mental health professional, it is hoped that through therapy you will change in the following ways:

      • gain greater insight into your situation and feelings.
      • develop expanded conceptualizations of your life, relationships, circumstances, and future.
      • move toward resolving your concerns.
      • forge a life plan that promotes greater realization of your human potential, happiness, and success.

As your therapist, we will make observations about situations as well as offer suggestions for new ways to approach them.  It will be important for you to explore your own feelings and thoughts and to try new approaches in order for change to occur.  You may bring other family members to a therapy session if you feel it would be helpful or if recommended by your therapist.

Appointments are made by calling 868-627-1845 / 625-7107 Monday through Friday between the hours of 8:00 A.M. and 6:00 P.M.  Please call to cancel or reschedule at least 24 hours in advance, or you will be charged for the missed appointment.  Appointments can also be optionally requested online – once validated and verified and, you will receive confirmation notice from our admin staff.

If you experience a life threatening emergency please go to your nearest Emergency Room or call 911.   EAP clients can contact Dolly and Associates EAP via Hotline number provided by your organization

Number of Visits
The number of sessions depends on many factors and will be assessed and discussed by the therapist.

Length of Visits
Therapy sessions are 50 minutes in length but may take longer for testing assessment.

Privacy policy
How we collect, protect and use your Registration Data and certain other information about you are contained in our Privacy Policy, which is part of these Terms of Service.

Law and Jurisdiction
This agreement shall be governed by the laws of the Republic of Trinidad & Tobago.

If you have any questions or concerns regarding these terms and policies, please contact the office of Dolly and Associates Ltd. through our Contact information page.  It is strongly advised that if you are concerned about any aspect of your physical or psychological well being that you consult with your GP for an up to date evaluation of your health needs.